Community Services

Why Us

We are Refugee led

organization that understands the value of refugees and newcomers and their actual need when they arrived. 



Assessing needs and prioritizing a settlement plan for newcomers



Providing community with information that needs most



working with service providing agencies to help refugees & newcomers

we aren't afraid of trying new things

Be part of something great

The Settlement and Integration Program assists immigrants and refugees through the provision of multilingual and multicultural services in order to facilitate their successful adaptation and integration processes in Canada.

Our team works with a broad range of community service providers and partners to enhance collective community settlement and integration capacities and to sensitize the mainstream services providers to be more responsive to the needs of newcomers in the Region of Waterloo.

Our team will accompany newcomers to the Region of Waterloo by:

  • Assessing needs and building a settlement plan with newcomers.
  • Helping them find information and orientation on education, employment, social services, financial literacy, housing, health system, legal system and more.
  • Referring them to available services and/or specific services in the community based on their needs.
  • Providing them with information and orientation on immigration, citizenship and sponsorship procedures, including Group of Five sponsorship.
  • Supporting them and their families in their overall well-being and advocating for their rights.
  • Inviting them to social opportunities as individuals, families and seniors.

We Will Help You Every Step Of The Way

Please reach out to us without any hesitation 

Private Sponsorship Program - Group of Five.

We support community groups wishing to engage in private sponsorship under the Group of Five (G5) sponsorship stream with the preparation of their refugee sponsorship application in the following ways:

  • We provide orientation and information on the G5 sponsorship processes including an explanation of eligibility criteria and the various application requirements.
  • We download and share the G5 sponsorship application forms and provide support to G5 sponsors with understanding the sponsorship undertaking and settlement plan details.
  • We provide information on financial requirements and review completed forms and supporting documents for accuracy and completeness.
  • When the refugees arrived in Waterloo Region, we continue to support these families with their settlement and integration processes.

Income Tax Clinic for newcomer families

RCC supports low-income newcomers to understand, prepare and file their income taxes each year through our volunteer income tax program. Our volunteers are trained financial professionals with expertise in filing income tax forms. Clinics run weekly during March and April. To be eligible for this program you should be a resident of Waterloo Region. This service is not available to small business owners and self-employed individuals.

To book an appointment, please call 519-743-4444 or via email

RCC makes partnerships with different service providers for the Counselling Program which is uniquely equipped to provide counselling services to the immigrant and refugee population in Waterloo Region. We offer clinical counselling to culturally diverse clients with migration and culture-related issues, and specialize in assisting survivors of war torture, trauma, political persecution and imprisonment. RCC provides mental health workshops for newcomers to Canada.

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